Learn. Improve. Succeed.

Property Management Mastermind Show

#156: Making Property Management Easier with Pest Share

Nov 30, 2022 by Brad Larsen

It's one of the biggest issues in property management: pests. Nobody wants them, but what's the best way to prevent them? This episode dives into the world of Justin Clements of Pest Share who explains the reason why he helped start his company and why when it comes to managing properties, you want as much taken off your plate as possible, especially when it comes to pest control. 

Connect with Justin at www.pestshare.com  

Connect with Brad's team at www.rentwerx.com!

BRAD: Everybody. On today's episode, I've got Justin with Pesce share. He's going to be talking to us about all the cool stuff they've got cooking and how their partner sponsors for PM Con 2023.

ANNCR: Welcome to the Property Management Mastermind show with your host, Brad Larson. Brad owns one of the fastest growing property management companies in San Antonio, Texas. This podcast is for property managers By property managers, you'll hear from industry leading professionals on best practices, new ideas, success stories and lessons learned. This is your opportunity to learn about the latest industry buzz surrounding property management, as well as tips and strategies to improve your business enterprise bank and trust the bank you all formerly knew as Seacoast Commerce Bank with the same team, the same benefits, and an expanded and improved product suite. Enterprise Bank and Trust specializes in trust accounts and business banking for property managers. One of their best features is a cash analysis program where they can assist in paying your property management related invoices. Contact Alison at 6199886708 to learn more. Need a repair at 2 a.m. easy does it easy repair coordinates, maintenance and nothing else and takes after our maintenance calls for property managers working with your property management software so you can see exactly what easy is doing without leaving your own software. From Las Vegas, Nevada, our full time maintenance coordinators will dispatch your work orders directly with your vendors. Give us a call at 800 4886032 or visit our website Repair Hotline LLC dot com.

BRAD: Welcome, everybody, to another edition of the Property Management Mastermind podcast. I'm your host, Brad Larson, not today's guest. I'm bringing in Justin Clements. He's coming at us from Pest Share. Now, Networks has been using pest share now for going on a year plus. And it was one of those ideas that I saw at a conference. Of course, we're all at conferences. We see stuff, which is why we do the Property Management Mastermind conference because we all see stuff that's intrigues us. And I thought of a pretty good way to actually put that into the business with Rent works. And so I wanted to bring the pest share guys on because they tell me they got lots of cool new stuff to talk about. And so I'm bringing in my man Justin here. He's going to tell us all about his history, his college football history of blowing guys up on the gridiron. Yeah. And he's like, laughing at me now. He's going to tell us all about that good stuff and introduce us into the pet share model. We got lots of good questions to kick around. So without further ado, I want to bring on Justin. Hey, can you give us a few minutes of your time and tell us who you are?

JUSTIN: Yeah. Thanks, Brad. I appreciate you bringing me on here. We we've we've always enjoyed our relationship and, you know, both professionally and personally. So this is this is great. We appreciate that.

BRAD: So official. Thank you. Okay. An official Thank you. Going out to you guys. Are you ready for this? Don't think I forgot because I thought right here, you guys specifically sent me a pair of Q pants, camouflage, Q pants. Because, you know, I like to get out in the woods, chase things. And I wanted to say thank you for that official thing. That was a pretty good I had the I had that thank you note right here at my desk. I don't know. You know, maids must have taken it or something. It's always never my fault.

JUSTIN: Of course. Yeah. Yeah.

BRAD: But the I want to thank you guys again for providing that to me as is a really neat thing. So now there's your official. Thank you. Thanks, Jaycee.

JUSTIN: We certainly appreciate that. Yeah. We appreciate you. And you know, for that, again, we try to extend our appreciation to all of our, you know, clients. Also, just all of the relationships that we've made within the industry, too. So everybody's been so good to us. So giving back is is just natural. So, yeah.

BRAD: Hug fest aside, honestly, I love the orange shoe concept as well. So you were able to hook us up with a pair of orange tennis shoes. They're really cool looking. They're comfort.

JUSTIN: Speaking and I got them.

BRAD: On. I knew you'd have those things on and, you know, just like with with some of the other folks in the industry that have done a colored clothing design, like Second Nature has the purple suits. And you guys doing the orange shoes I think is genius, because you know what? People can wear them. They can tag photos with you, they can Instagram them, they can share them. I mean, it's just there's nothing bad about it. So great marketing idea. I got a, you know, compliment your wives. I'm sure they thought of it. You knuckleheads didn't think of it. Yeah. So kudos to your wives for that one.

JUSTIN: That's right. Every good thing comes from from the people that support us. So, you know, we just get to take credit for it, so.

BRAD: Well, let's get into it. Let's talk a little bit about what you got going on with the past chair. So for those that have really no concept of what it is, I probably would ask you to give us a few minutes to kind of talk us through what the business model is and how it works for property managers.

JUSTIN: Yeah, perfect. Well, kind of broad strokes. Ultimately, Best Chair has a product ultimately called Pest Assurance, and that that kind of comes into the maintenance side of property management companies specifically where pest control is always an issue. You know, we, we always kind of run around with the statistics there that, that, you know, 60 to 80% of households will always have a pest control issue that need to be resolved. And and the interesting fact is that very rarely is that attainable through professional means with renters, with residents. And so it's really the industry has been built around home ownership specifically. And so we have designed a tech enabled product ultimately to where residents have the ability to to request service for bedbugs, roaches, you name it, under their coverage. And it's implemented via a benefits package or a benefit program within the property management company. So it's built in their operation.

BRAD: Great point. And let's talk through that, because you specifically said something that touches me as a prior sales person and selling homes. I sold homes for a bunch of years. Real estate agent. Right. You got to get you got to cut your teeth somewhere. But that pest service was always specifically built for a homeowner. And so, yeah, you get the home inspected with a pest inspection. You got to meet the VA FHA requirement. Okay, cool. That's one thing. But then you start a monthly service plan or quarterly service plan is really meant for the homeowner and their benefit and the cost associated with it. So often it might cost 50 bucks a month, 100 bucks a month to 100 bucks a quarter or whatever the number was. But then you look at it to like, okay, it's made for the homeowners because they can do a spot treatment. Once a quarter, once a year. Whatever they decide to do, they can do that. That monthly service plan, where they get service once a quarter or once a month, depending on where you are. But that particular expense in that particular concept wouldn't make sense to a tenant. It just was just not financially feasible for a tenant to go say, Yeah, I want to, I want to get a pest inspection of the of my rental home. You know, that doesn't, they don't do that unless they're forced to by a lender and they're not going to say, hey, I want to get a quarterly pest treatment. And they might, but the cost may not really benefit them. And if they figure, okay, I'm only going to be here for a couple of three years, you know, why would I do that? I'm not that worried about this home having termites because I'm gone in three years.

BRAD: Right. Right. So it's more of an owner type focus. And so we blended the implementation of this on both sides. So we took it into the tenants perspective from that resident benefits package. We added it into there. We kind of baked it in, as they call it. So inside of our resident benefits package, it's it has all these different features. You got insurance flying around, you got pest treatments flying around, you got, you know, all these other cool things. I mean, it's it's all on our website. So it's not like we're we're hiding it all. And we we have ten bullet points of stuff in there, maybe 11 Now then in addition, we baked it into our maintenance service package. So you're going to hear a lot of talk about a owner facing benefits package, right? So we are very familiar with the tenant side and we've been talking about this for years. You know, we implemented something like this shoot, it must have been three or four years ago, at least maybe four years ago. And this worked out really well. And so we provide insurance. We give them all kinds of cool stuff inside the tenant side. The benefits of the owners is much more apparent. So we created a maintenance service plan and that includes the pest share quarterly, you know, on demand quarterly type treatment. Now here's the thing.

BRAD: The tenant or the owner can order those, right? And so we feel we're getting max use out of it. And so I know I'm taking your thunder away from me, like explaining it, but I had to explain the implementation side of it first because the service is pretty easy. You guys, you created a network, you have some joint ventures going on with other service providers. You provide a quarterly on demand so they have to order it. We're not just going to send people out there blindly. It's an on demand type of a quarterly service system and you have all the different network of pest of pest treatment providers throughout the US right now. That's kind of giving in a nutshell. Now you guys, you know, you and I talked about wanting to talk about the mindset of this implementation and I want to bring that up right away because as soon as I start talking about that, people like, oh, I can't I can't charge my tenants a dollar for anything, they'll grab their pitchforks and come get me out of the office and revolt. You know, it's and so, you know, we laugh at that mindset, but it's not too far from the truth. And so have you found a way to maybe advise property managers on how to best maybe get their mindset around implementing a program like this? I mean, you've been doing this for a while now, a good year or two of getting managers to implement this. What are you seeing and what's the best practices in getting their their minds wrapped around it?

JUSTIN: Yeah, Yeah. You know, I would say even if you if you back up kind of outside, I would say when, when it comes down to a lot of the implementation really of any product or service within a company, I think a lot of it has to do with kind of vision based thinking and, and most of that, I would say, for owner operators, you know, which I would say there's, there's plenty of them. Small business is, you know, is what kind of comprises of the the the majority of business in the United States. And I would say that for a lot of the the owner operators, it's hard for them to to balance working on the business versus in the business and kind of the day to day. So I'd say the implementation of any product or service is difficult for them to because it requires a different mindset. And I think that a lot of times really what you have to go back is you have to kind of broad strokes, what are what are what is the goal, what's the intent? And so whether it's a it's share as a product or service or or, you know, renters insurance or implementing via RVP or OBP, a lot of it has to come down to what is your vision for your company.

JUSTIN: And I think that when you when you start to start to break it down from that vision based thinking, then you're able to start identifying ultimately what the business needs to be able to attain that vision. And so I think the implementation side of it kind of is is is within the breakdown. And once you break down and identify those bottlenecks, those workflows, then you're able to start implementing new products to be able to to help. Build in certain efficiencies within your company. Again, to be able to attain that that more fluid vision that kind of seems out there. So that's kind of ultimately when it comes to the implementation, it really stems from that and it works all the way through your organization. So yeah, I think that that's kind of one of the big things that people need to really think about. First of all, it's not necessarily diving in super deep into the the core of what is day to day. First, I think people need to step back and then start to analyze where exactly do we want to go from here with our company and then identify the products and services that are going to be able to get them there.

BRAD: So so we've identified three standing orders at Rent Works. And so I've talked about this on the show before. My team gets sick of me talking about it. And the first standing order, like a general order like in the military is one, provide exceptional service. That's our first standing order, provide exceptional service, and we wordsmith the heck out of that to come up with those three words that really stand for a lot of what we believe in at DreamWorks, and that providing exceptional service to tenants and owners go both ways. Two is getting the business Does this particular system of pass share and the other things around it, does it help you get the business? I believe it does, because you're offering the owners a very good value based solution. And then three, keep the business. Does this help you keep business from tenants and owners because they get something that they're not getting anywhere else? Right. Such as a very good quality resident benefits package with a good experience of having on demand pest share treatments that they can appreciate. And in South Texas, man, we got a few bugs, right? We got a few bugs that might crawl up your leg and freak you out. So, you know, having those, those in line. Yeah, no doubt. So it fits right into that implementation model. So if you're checking any service, anything out there, it fits right into those three elements of what we feel are important to us in our business. And that should be important to anybody in any management business or any business is those three standing orders. And this fits right into it. So one of the things we want to talk about too, is we want to discuss like anything new that's going on because we did a podcast on a what, a year ago, a year and a half ago. And you know, things have changed. You guys have continually refining your service. Are you opening up more markets? You know, kind of tell us what's new.

JUSTIN: Yeah, no, that's great. Yeah, we've had we've been doing a lot of exciting things. Our team has been nonstop. Just go, go, go. And we've been building and creating and and innovating and there's been so many new improvements. One of the things actually, I would say just to kind of pull back some of the curtain as well is, you know, I, I want to kind of step back and preface this a little bit too, with the the the ideology kind of that we come from as far as being able to kind of create these this service or pet share in general. And so one of which is, is this the concept of of efficiencies and and we all know that pest control as a service is within the service itself. So there's there's there's kind of a dichotomy of people the way that you look at us and sometimes people will look at us as a service related in the service industry product and then many others look us at a innovative tech solution and, and a tech company where we ultimately are providing kind of the marriage of both. And and that kind of comes into kind of that ideology of of efficiency. And it really it really then starts to kind of boil down into the property management company as a whole in what is that benefit that they're ultimately getting. And it comes back to your points there of being able to kind of create value for you as an owner, for the stakeholders, for your team, for your investors, so on and so forth.

JUSTIN: And I think that one of the core things that I generally see in in most owner operators, I would say is that they they kind of break down two simple things. They look at efficiency as either temporal efficiency or they look at an economic efficiency. And we're pretty well versed a lot of times in the temporal efficiency, which generally is the case of I'm going to utilize a technology to make something that I do faster. Well, when it comes down to it, in operating a company and growing your company, again, very visioned base, but you start having to look at or shift your mindset more towards economic efficiency. And one of the prime examples of that is, is simply the division of labor. You know, you in order for you as a stakeholder to, to set that path for your vision to be achieved. Other people that are involved with your company are able to. You do those, you know, task, let's say it's leasing or let's say it's inspections, what, what have you. But there are many different ways that you can break down and your company as far as the operational flow so that you as a as a stakeholder are able to now get more into economic efficiency instead of staying into more of this idea of temporal efficiency, where you where you never really get out of having to work in the business and can work on the business.

JUSTIN: So that's kind of one of the big things that we really have been focusing on as as our marriage with the tech world is that we are creating this a platform ultimately where residents now are able to utilize the technology to request service, like you mentioned, on demand. And that ultimately equates to more economic efficiency, where then the most manual process within a property management company is maintenance. In many cases you have to have somebody go out there physically take care of the service, and that's oftentimes the most complicated and expensive parts of the company. So if we are then able to take a service related expense and turn it into to an economic efficiency for your company, not only are we able to help you stay out of the entire day to day, but we can also allow for the benefit of the residents being able to to ultimately take part in that. That set efficiency when required requesting professional services. So that's kind of one of the big things that we really are constantly working on is is upgrading and building and developing the technology to be able to support the resident or the owner in that request of service and it being lightning fast.

ANNCR: Resident interface is a comprehensive delinquency management solution for property management companies that serve rental properties with over 500 units located in Florida, Georgia, Maryland and Texas. Resident Interface offers property owners and managers of financially transformative end to end delinquency management experience, where a single contact responsible for the entire process from late payment to eviction management and final debt collection. And we help increase net operating income through technological innovation, operational transparency, and respectful recovery procedures. Learn more today at Resident Interface.

BRAD: So we hear a lot of talk to you about the resident experience. Now, that's very squishy, in my opinion, as far as, you know, trying to improve the resident experience as a way to retain business or get renewals. I mean, tenants are going to renew if they want to renew or not. But I do believe in actually giving them an option and having great services like a pest share. So we we infuse it into our tenants. But the other day, you know, 99 out of 100, they're going to move. If they need to move, they get deployed or they got to move another market. They're moving. Right. And so that's beside the point. But it does hone in to the conversation of improving that resident experience. I mean, it is real, but only with a little bit of weird squishiness to it. I mean, it's hard to you know, you talk to a lot of managers and they're like, oh, you know, they don't they don't believe in some of that. Yeah. You know, but what I what I want to do now is I want to I want to take you down the road of telling us more about the service levels. And so what kind of pest share options do they have? And give me the tough discussion on pricing. I know it's going to be it depends, but kind of talk us through that because the big question people are going to ask next, listening to this is, okay, what do they do in this quarterly like, you know, magic ball, you know, crystal ball thing they do And how much does it cost? Right. So talk us through some of that.

JUSTIN: Now, this is actually great because one of our newest updates or improvements is some flexible pricing, I guess, if you will. Now, the packages ultimately, I guess, are probably more of the flexibility. And and what that comes down to is within the product itself, there are certain coverages. And so let's say, you know, within pest assurance, basic or pest assurance. Pm Pest assurance pro ultimately those three types of packages ultimately include different types of pest coverages. And so, you know, let's say on a very basic level, you know, bedbugs and roaches are a big hitter, let's say on the other scale, mice and rats. And they hit a very different pain point. A lot of times, you know, you have costs that are associated with owners and costs that are associated with residents. And so how do you how do you provide coverage that benefits both parties as as the the resident and the owner who's kind of mitigating those risks. And what we ultimately have devised is one of the new improvements is we used to we used to have a it was kind of pre prescribed packages and they had, let's say our basic was $5 plan that included a handful of pests, you know, weevils, fleas, ticks, bedbugs, you know, weevils or other, you know, very kind of fluff, if you will. But what that ultimately is, is that's a way for that's a $5 plan to kind of have probably more of your lower class properties where they're going to have more of those issues as you start to upgrade into more of what our value packages tend to be, which is our pest assurance.

JUSTIN: Pm We now are starting to prescribe the flexible coverages based off of regions. And so in many cases a lot of times if a property manager has a kind of a scattered, scattered site, you know, portfolio, whether in one market or another market, let's say they're in the upper northwest and some are around the the Sun Belt or whatnot or for your case down in Texas. And then and then somebody has a portfolio in Arizona, they're going to be very different types of pests that need to be taken care of, you know, based off of the resident's needs. So now ultimately what we have the ability to do is by region or by market, we're able to prescribe a a certain package that has inclusions at a similar same price ultimately. And so we can give, you know, let's say an $8 package that has this inclusion or a $15 package that has these inclusions in it. And so that's kind of where the depends comes from. But ultimately, you're able to tailor your packages in a way that it fits your market regions. So that's kind of one of the one of the benefits or one of the new things that we've been developing over the last several months.

BRAD: So and that's a fair answer because it is going to depend on the region. Like you don't have to worry about rattlesnakes in northern Alaska, you know what I mean? So it's going to be different in every place. And it makes sense to me because from what I remember in Sign Up, this is a while ago, we actually got to choose kind of the things that we wanted to to to check on. And it's some of the things you're not really going to worry about. So there are a very big thing you got to worry about. It really depends. Your region, but also your advisers would advise us and talk to us. You know, in your region, you probably want one, two and three and four, and you probably don't need four or five, six and seven. And so you'll you'll advise us on that to help us pick the right package. And to be clear, you know that the numbers you're throwing out, that's a monthly expense to the management company. Right. And let me say it again, gang, that's a monthly expense to the management company. It doesn't mean that's what you charge the tenant. If you're being charged five a month, I would recommend you charge ten a month to the tenant and then bake it into that resident benefits package.

BRAD: You know, that's going to help you justify getting a little bit more in that recipe than what you might think you get. I mean, you see this a lot, Jake, where people talk about doing a resident benefits package and, oh my God, I can I can't get away with it. Eight or $9 charge per month to these tenants. You know, they'll lynch me and their competitors to their right. A mile down the road. They're charging two figures on an RVP, and it's a pretty significant two figures. And the tenants are happily paying it right because they've justified that expense, you know, that whole expense, you know, the fee with value tradeoff. Well, when you give them a list of eight, ten, 12 things are getting from that resident benefits package, it's hard not to say yes, I'm like, I get it. That's a pretty good value add and keep building to it. Don't don't be satisfied with what you got. Keep building to it. And this is one way to do that is the pet share model. Now, we talked about this in the green room a little bit, but you may have some big things coming up with some big providers. I don't know if you're at liberty to say or what are you thinking?

JUSTIN: Yeah, yeah, I'll go as deep as I can. You know, we've been again, in the spirit of innovation and continually, you know, moving forward and creating better product for everyone. We we've obviously been in communication, we collaborate a lot, you know, with second nature. Ultimately they're a big player in the in providing the experience level that that really they see. And I would say that our visions really do align in that regard. And I'd say that, you know, in their, their triple win experience ultimately is something that we've always subscribed to when it comes to just our business philosophy is making sure that there's mutuality structure within, you know, within the relationship between us and the residents, the property manager, their owners. Everybody has to feel that that value. And and ultimately, that's kind of one of the the beauties of our collaboration that have been very surface level. But we have definitely been in communication with second nature. They've been a huge help in adopting us into the industry as kind of the stepchild of the of the industry. But, but we've been very welcomed and pleased to continue to progress moving forward with them. To what extent? I can't say yet, but ultimately there's a lot of good things in the works there, lots of exciting things to come, I guess I could say there.

BRAD: Yeah, What that does is that gets you a bit more national exposure and I don't know any of the terms. I'm not, you know, I don't know any of those details. I just know you guys were in discussion with them. I think that's really cool because that's going to help take this to the masses a bit easier and implementation because a lot of the folks that have used or are still using that with second nature, they probably heard of you at this point. Right. But the implementation is another thing, right? It's one more thing to add ins that they may not be comfortable with.

JUSTIN: So and you.

BRAD: Might have 100 people, you know, you might have one out of ten, one out of 50 people that want to actually take the effort, make the effort to do the implementation mindset that we spent 20 minutes talking about, to go the extra level and implement your program on top of an already implemented resident benefits package or owner maintenance service plan or whatever you want to call it, versus you guys. If you get infused into that, it's going to be an easy, you know, again, using their term win win for the for that particular management company and also the tenants that are involved in it.

JUSTIN: Yeah, Yeah. And that's and that's why we've we've invested so heavily into our technology is to be able to enable, you know, that service component and really drive that win win for everybody. So when it comes down to it again, knowing the, the complexities and an expense that comes within the services, we ultimately are able to with our reps and ops, we're able to turn a very expensive part of the maintenance into a revenue generation and it's an ancillary income source to where ultimately the property manager again benefits from the ability for them to bolster up and make their operation more robust so that, you know, come market downturns or come, you know, good times or bad times, they don't necessarily need to sweat it. They ultimately have the ability baked in already with past share to provide them ancillary income. You know, that's that's through their portfolio.

BRAD: So one thing we should talk about too, to be real clear about the service is. So you have a quarterly on demand pest treatment that can go to a tenant's home. They can treat for the standard pass that the package provides. But there's also, I believe, discounts and other things that go on. So if you do have any sort of infestation, if you got an inspection, you have to do I mean, you talk to me about the other services outside of that that once a quarter on demand deal.

JUSTIN: Yeah. This is this is actually going to lead somewhat into some of the new things that we've been developing as well within our our technology. But the when it comes to pest control specifically, there's a number of it's a wide range of of requests that come through. And a lot of times they will they vary in severity and they also vary by pest type, but they also vary whether they're indoor or outdoor. And a lot of times when you have regular recurring, let's say multifamily is a very real case here where quarterly pest control is a is a normal service that comes through. What often gets missed is the interior, and a lot of times the residents are mostly concerned with that interior because it starts to encroach in their living space. So these living these these living quarters encroachments, if you will, don't tend to get resolved because a lot of times where it becomes the residence issue, the being able to pay for an expensive service, professionally managed is is difficult. And so a lot of times that's kind of one of the pain points that we solve, is being able to execute service and we give the power back to the resident where they have the ability to now on demand when the issue arises, go right to us and circumvent the the, the work order request and the facilitation and it comes right through pass share. So again, it alleviates the property manager from having to to manage and deal with that that burdensome side of the maintenance. And we can we can ultimately provide them with our technology the ability to to make that resident experience not only better but resolve those issues so that they then don't start getting built up and transferred to now becoming a property manager costs or an owner or cost when like you mentioned before, there they leave for whatever circumstances and you find a pest related issue out there. There's roaches in there. Who gets stuck with that? Generally the PM or the owner, because it's going to be difficult to get that you know from the the now moved on resident ultimately.

BRAD: So one of the things I wanted to find out for me this is just for us to rent works. I mean, are there certain ways that we should be using the service that we're not now meeting or should we be doing some sort of annual treatment or some sort of, I don't know, I mean, inspection on an annual biannual basis? I mean, any thoughts there?

JUSTIN: You know, and in in most cases, a lot of times they the pest issues that arise are seasonal. And those seasonality is kind of bring into which pests are going to arise and how severe are they. And a lot of times they will they'll come and go. So when it comes down to requesting a service that that request a lot of times will be for the major instance, the infestation based situation. So a lot of times when it comes into the quarterly maintenance of it there, that's really not necessary unless you're in a known, very heavily infested area. And so when it comes to annual inspections or or, you know, regular quarterly treatments, a lot of times you you can and again, this kind of comes into the beauty of it is that if you're allowing your residence to be that inspection, if you're allowing the residents to be your eyes and ears, rather than having to pay somebody to come out to annually do those inspections. Now, the residents are ultimately kind of built in to the system that we've created, essentially that you've created as a property manager. So they're the ones that are doing your inspections. They're the they're the ones that are ultimately requesting these services, and you don't have to worry about them building to a major infestation level because they're going to be on top of it knowing that it's already covered for them.

BRAD: Nice. Nice. Okay, one off topic question. What are the big things he has got working on? Like what? What are some of the cool things that you may or may not be able to talk about? Maybe he can hint on it. Absolutely. Curious about what new stuff you got coming out.

JUSTIN: Yeah, we're super excited. We've been like, like I mentioned before, where we invested heavily into our technology and continue to do so. It's it's kind of the way of, of being able to to make that as easily and affordable to residents and property managers alike. But one of the things that we've really worked on within our our tech stack is our pest identity. Stations, the workflow that it comes into the request being able to have, you know, picture video uploads, you know, things like this that that will ultimately not only get the identification more concrete, more precise, but also it gets it becomes more efficient. So what what that in turn does is that allows us to be able to. To save the time between residents having to make that request. They can go through that process ultimately and get a very clear, concise knowing knowing exactly what the issue is and then how it's resolved and whether that falls under the coverage or not. We we are able to give them resources to be able to to take care of those issues, whether that falls within our our vendor program or not. But I think that's one of the beauty things, is we're we're using A.I. and and the other kind of base layer tech stacks that we've been building to to really kind of fuse together the ultimate experience and request flow.

BRAD: So I love it. So how do we reach you to find out more? What's the best way to reach you guys?

JUSTIN: Well, you know, we're out at these conferences often and and so, you know, stop on by our booth. We're always readily available. But, you know, go to pester dot com and slash book. So if you go to care.com or pasture dot com slash book, that will get you a connected with scheduling a demo right right there. And we can kind of take you through that user experience both on the on your side as the property manager and on the resident side to give them a look as well.

BRAD: Cool. Thanks, Jake. Appreciate you coming on. Go to Care.com to learn more about your service and really do believe in what you guys are doing. Keep up the good work.

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About The Host

The Host of this Podcast is Brad Larsen from San Antonio, Texas. Brad is the founder and owner of RentWerx, one of the fastest growing residential Property Management companies in Texas that currently manages over 700 single family homes.