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Property Management Mastermind Show

#152: How to Remove Negative Comments Ft. Dan Bergano

Oct 07, 2022 by Brad Larsen

Ever had an irate tenant leave an unjust negative comment? We know negative reviews can have a big impact on your business, and while we want to lead the charts on Google, it's becoming more and more difficult when there are unpredictable reviews and negative comments. Joining Brad on today’s episode is Dan Bergano of Review Refresh. Dan has developed a process that gets results and removes those negative comments that are dragging down your Google ratings. 

Brad shares his thoughts on how Dan’s work has elevated RentWerx ratings and how it increases visibility.

Connect with Brad's team at www.rentwerx.com!

Review Refresh can be found here: www.reviewrefresh.com

Brad: Everybody on this episode I have Dan from Review Refresh talking about how to remove Google and Yelp reviews. It is pretty fascinating what they can do. You got to listen.

Anncr: Welcome to The Property Management Mastermind Show with your host, Brad Larsen. Brad owns one of the fastest growing property management companies in San Antonio, Texas. This podcast is for property managers. By property managers, you'll hear from industry leading professionals on best practices, new ideas, success stories and lessons learned. This is your opportunity to learn about the latest industry buzz surrounding property management, as well as tips and strategies to improve your business.

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Brad: Welcome everybody to another edition of the Property Management Mastermind Podcast. I'm your host, Brad Larsen. And today's guest I'm bringing on Mr. Dan Bergano. And this is a really cool service that we discovered accidentally through the property management mastermind Facebook group, and they reached out and posted and basically said they have an opportunity, a way of getting negative Google reviews removed. So that immediately piqued my interest. And Dan is going to be talking to us about Review Refresh. And this is really something that's very important for the for the property management world because we are dealing with people's two most troublesome things and their world, their home and their money. And if you do those things wrong, they tend to go off the radar ballistic, crazy. And Dan is going to come on and talk to us about how this all works. And I'm going to tell you what they've been doing for rent work. So, Dan, how are you doing today?

Dan: I'm good. Thanks for having me.

Brad: Give me a full intro of yourself, please.

Dan: Sure. Sounds good. So my name is Dan Bergano. I live in Scottsdale, Arizona. Before starting a few businesses on my side, I used to work on Wall Street back in New York City. I did that for maybe four or five years and pretty typical. It was a pretty kind of a not the most fun environment. So only lasted about four or five years there before I realized I wanted to do something a little bit different, my life started running a digital marketing company and probably a few years in I dealt with something a lot of business owners deal with, right? I had somebody who I had never worked with before. Somebody could have been a competitor. I'm not sure, to be honest, but it was a pretty harassing negative review that made it seem like even though I only had one one star review, it lowered my rating and it really just made me look a lot less professional. And I knew for a fact it could lead to prospects not wanting to move forward my services, right? So the more digging I did, the more frustrated I got and the more I realized what a big pain point this was for people. And when I started getting some traction and I and I had these platforms like Google, Yelp, etc., saying we cannot remove this review and then finding ways to actually get it down. I realized I might have had something here and I started offering it to friends and family who ran businesses and other clients. I'd worked with that business and the feedback I just kept getting was, you know, we didn't know this existed. This is awesome. You know, you should be charging more for this. You should be reaching out to other people for this. So it kind of just took off organically from there at this point. Probably have worked with over 100 businesses all over the the US and a few in Canada.

Brad: Yeah. So there's a lot to this because in our property management mastermind circle we talk about business development, we talk about reviews and we talk about growth. Growth is a big that's a big topic in our industry. And part of what we do is we offer the biz dev mastermind service, which is a business development consulting service, that helps you hire and train a business development manager to go out and grow your business. Okay, great. But before those leads are ever produced to put in front of a business development person, the people have to contact you or you have to get lucky enough to find them some other way. So where I'm going with this is people do a Google search for San Antonio property management, your market property management, they do a Google search. Any one of those keywords around their X market, property manager, x market, property management, I mean, all the other keywords, right. And what do they get? They get a Google top five, top ten, and then there's the ones with the stars and the rankings. Well, guess what? If you're not in the top three, you're probably not going to get contacted. And if you have a 4.4 and somebody else has a 4.5, they're going to sit above you and they're going to get the business first. It's something we could never, ever quantify as far as how much business you're losing, but those cheesy negative reviews can really cost you big time later on and just Google rankings. But then we have the Internet terrorists out there and so that's a whole nother fun topic. Dan, I'm sure you and I can touch on, but I wanted to explain that to the audience and maybe you have some more comments just on that particular issue alone.

Dan: Yeah, sure. So the other business that I still run this day is more based in digital marketing and kind of traditional SEO. So I have a pretty good feel of kind of what the review side does in terms of Google rankings, like you said. So first of all, if you're not on that first page of Google results, you're basically invisible at that point. Right? And what we've learned is that it's really one of the big inflection points is that the 4.0 rating and the 4.5 rating, if you go on in Google right now, and if you add in any superlative like top or best, you type in best property management firm or top property management company. San Antonio. Google will only show you if you have above a 4.0. So like you said, even though most people can look at it and know it's a cheesy fake review, they don't might be a competitor. It might be a disgruntled ex-employee. However, if they do enough, enough damage to get you below a certain rating, you are going to lose serious traction for the thousands of people searching. You know, common keywords like that, such as best property manager near me or best property manager, San Antonio. So it's something where it's unfortunate. And like you said before, I've seen, you know, it's a pretty interesting area to kind of work in because there is a lot of competitors and disgruntled employees and, you know, ex-girlfriends and ex-boyfriends. It's a pretty strange space. But it does work, though. And if you're trying to hurt your competitor, which is why, you know, it's nice that our service helps business owners kind of fight back because the dak is so stick to stacked against you because Google really favors the reviewer versus the business.

Brad: Yeah, so true. And so the main negative reviews that we get in the property management world is outgoing tenants when we have to deal with their security deposit. Right. That's probably nine out of ten of those negative reviews. Maybe another one out of ten could be a denied applicant where, hey, you're not good enough to rent one of our homes because you have a 400 credit score and six bankruptcies and we deny them. So what do they do? They go on to the website, they go into Google. This is the worst property management company ever. And, you know, they're banging away in their keyboard and I'm going to show them bang, bang, bang on the keyboard. And and those are the kind of things that we can't get around, because that's what we do. We are representing our owners and trying to put good tenants in the home. And then, unfortunately, when those tenants leave and they cause damage, we have to charge them. And so those things lead to negative reviews, like it or not. I mean, it's not typically where it's not necessarily a disgruntled employee or somebody like that most of the time. The other side of that is just what I talked about, those just dealing with people's two most emotional items, their money and their home cause a lot of these reviews. And so I want to talk more about your business model, because essentially what you can do is you can work with Google in getting those reviews removed. And so I probably paraphrase that way too easily, but please kind of tell us more about what the business model entails.

Dan: Yeah, sure. So the basic business model, because at the end of the day, it's not an exact science, right? I think that some of the platforms are easier to work with than others, but some of them they might make let's say they might have some kind of precedent that they send where this type of review almost always comes down. And then all of a sudden for the, you know, the one out of ten, maybe all of a sudden they start pushing up, they start pushing back and they start giving you some issues with it. So with that being said, it's something where the businesses that I work with only pay if we're successful. So there's no cost whatsoever unless the review successfully comes down. If it does come down, the reviewer is not notified and it's the platform willingly agreeing to take it down permanently. So what we do is after doing this for a few years, we made some pretty fantastic contacts on the Google, Yelp, etc. on their support and legal team where we're able to kind of, I guess, kind of bypass some of the usual filters that might come in place where it's still it's still going to the same team eventually. But in some cases, a lot of the avenues, that venue or sorry that Google wants you to go down, it doesn't even go to an actual person. It just goes to some kind of keyword scanner where if you don't put something really offensive word in there, it's not even reviewed by an actual person. So it might violate their policies for a multitude of other reasons, but they won't take it down because they don't actually look at it.

Dan: So we get it to an actual team for an actual group of people from Google who actually review it. And there's there's sometimes there's a lot of back and forth because they might give us some pushback, but there's a much higher kind of a much higher efficiency rate of reviews that do come down. And it's something where we're able to kind of make the process a little bit shorter just because we've been doing this for a few years now and we kind of have a good feel of how this stuff works because for the most part, I mean, if you're a busy business owner, you're busy property management owner, you don't have the time to figure all this stuff out. It's a huge hassle, it's a pain. And Google makes it challenging on purpose because it's not really a revenue generating activity from their side. You know, they make all their money from their ads platform. They don't they don't want more work taking reviews down. Right. So they try to make it as automated as possible. So we're able to kind of streamline the process a little bit and just leverage past cases that we've worked on in just a few years of experience with this. Now, to kind of help us work with Google and make kind of a frustrating process into something simple, and if it doesn't work out, then there's no charges whatsoever to the clients that we work with.

Brad: So yeah, that's big. I mean, obviously the success fee is, is really easy to deal with. There's no upfront, there's no setup fees really. I mean, it's just we're going to we're going to charge you for every successful review we get removed, which I think is fantastic. You know, just from the rent work side, we've had six reviews removed by your team and you can go into whatever you want to talk about as the charges. But I say it's well worth it because, you know, you and I were doing the math earlier. So let's say RentWerx has 900 reviews and it takes almost ten. Ten or more five star reviews to negate a negative one star review. It could be a one star review with no wording in it like we've seen those. Stick with an anonymous email. No words at all. It's just a one star review and it sticks for some stupid reason, and it's not even a legitimate review as far as even saying anything. But that hurts the overall math of your average, which could dip you below a four, let's say, and make you look even worse or invisible, as you mentioned. All right. So here's what I want to do now.

Brad: This is kind of a fun topic. Switching gears just a little bit. Let's talk about Google and Yelp as a viable platform at all. Now, Google, we know, right? It's a it's a it's something we all got to deal with. Well, I think 80% of the people that do online searches go on to Google first. There's a there's an argument to be made for Bing. But let's let's focus on the Google side first. Sure. Putting that in the left hand, let's talk about Yelp on the right hand, because there are some markets where Yelp is still viable. And arguably, I don't I mean, everyone hates Yelp, right? I mean, I'm getting listeners that are screaming right now at saying, hey, yo, I hope those guys can bleep it out for me. But yeah, that is something that people just just get furious about. Now, we have started our own Web page to copy the Yelp reviews that we're five stars that Yelp removes because we don't pay for their extortion fees. Now, I can go on and on and on, but give me a couple of minutes about Yelp, in your opinion.

Dan: So from from my side, from kind of the review removal side, I would say that working with Google was a lot more reasonable. Yelp, they are a lot more difficult to budge. And it's something where once they make a decision, that's the final one. It's very the only time up this way. The only time I've ever gotten Yelp to go back on a decision was legitimately when somebody was posting it was a death threat for it was a law firm. They're posting a death threat for this law firm, I think was one out of LA. Obviously client confidentiality. I wouldn't say the names of any clients I worked with, but it's a law firm in LA. They posted a legit death threat and this person said on their they said, I'm going to hire a private investigator to find out the owner's home. And his address is phone number. I'm going to post it on here so that quote, anybody can do what they see fit with this awful law firm. And Yelp decided initially that that was fine. They were going to let that up. So it's like that was the one time they actually went back on their decision because it was a legitimate you know, I'm I'm not a lawyer. Right. But I'm pretty sure that's pretty close to a crime when there's an active call to violence like that, where you're encouraging people to go attack somebody and giving their home address, I'm pretty sure that's actually a crime here in the US.

Brad: So besides that, normally a crime unless unless you are a politician, then you can give out addresses to whomever you like for whatever decision the Supreme Court makes. And that's acceptable, right? That's mainstream. That's okay. But in the real world, right on politician like yeah, that's that's considered to be a violation of privacy and all this other stuff. I mean, but you know, to mention Yelp as far as that, our frustration to dig in deeper and you can comment as well is we've had a bunch of great reviews posted on Yelp. This is years ago and for some reason they would take them down or put them on the back, back, back, back page like ten pages deep. So we started to screenshot those and then we started retaining them. And eventually we're like to the point where I threw up my hands and said, I don't give a darn about Yelp any longer. They can say whatever they want. We removed everything off there. We could. We removed all the pictures, all the addresses that we could, every single phone number. We changed ours. I mean, we basically went to war with Yelp and we even created a whole web page where we posted those positive reviews and then showed the one star reviews that were left up there again with like no wording, one star review from Yelp that sticks and it's on the top of the page. We all know they are extortion artists at Yelp. If you magically pay their X dollars extortion fee, your reviews will magically show and your rating will magically go up and all of a sudden you're more viable as a business. A lot of us don't think Yelp will be around long term, so we're not necessarily worried about it, and I think they are waning in their popularity. Do you have any comments on that?

Dan: I think that in terms of what you just covered before, so I started this business maybe two years ago or so, but so I didn't deal with it personally. But I have heard a lot of crazy stories where it seems like if you do pay for Yelp ads, because I'll put it this way. Right. It seems like when you when you go on Yelp now, they have all these disclaimers and banners saying, you know, we do not you do not pay us to remove reviews and stuff like that. So it seems like they're a little defensive about it. So my guess is they probably had some controversy of that before. But what they do is that's. They use the excuse of saying it's for a better experience, but they put reviews that maybe let's say our only let's say somebody makes a new account, they want to leave you, they want to leave. It's a great review. If it's a new account, they'll put it in the not recommended section, which means it's all the way in the bottom. You don't see it. It doesn't count towards your star rating. But weirdly enough, if somebody puts a one star rating, it's almost always on there. So it's it's really strange. I mean, I don't know about yourself, but I get hounded all the time from people calling about Yelp ads for my business, for both of them. And what was frustrating to me was when I dealt with that initial bad review, I saw that I had a one star review on Yelp. I had one review because I never made one. So I called up Yelp and they're like, Yeah, actually, we made that profile for you.

Dan: And when I asked them to remove it, they said, No, it's it's freedom of speech. So we just made it for you. And are you sure you don't want to buy Yelp ads? So it just seemed like a very you know, I think no one's against free speech, especially in the US. No one's against people having a voice. But it seems like they just go so above and beyond to really make it difficult for the business owner. That's just really not a fair environment. I think that Google does a much better job because even there are times I have my differences with Google, but they have been very fair and they have a good kind of back and forth system where you can kind of make your case and speak to actual people and bring it up to a manager there. So it's not something where they just make one decision and they stick with it. And they never had any issues of, you know, asking people for for money, for Google ads and magically it makes your your rating better. So it just seems like, you know, I would if I if I was a betting man, I would assume that there was something that went on with Yelp. I never experienced it personally, but I've heard a lot of stories where it seems like they probably were they might have been doing something that was, you know, getting them in some hot water, which is why they keep having disclaimers on their site now.

Brad: So I hate to even talk. Yes, I hate to even talk about Yelp, you know, because they're so frustrating. And a lot of my peers have just kind of given up like we've totally given up on Yelp. We've embraced the one star reviews. And, you know, we just kind of like put it off to the side and I've totally forgotten about it. And people can go on there and leave reviews all they want because it doesn't mean anything. And remember that documentary that came out about Yelp? I can't remember the name of it.

Dan: And I'd say it actually. Like I said, I did not see this.

Brad: Now it's actually a pretty good documentary. And they most of the businesses compare it to nothing less than the Italian mafia, where they walk into your pizzeria and say, we are here to protect you and you have to pay us weekly or something bad.

Dan: That hasn't happened to your store, right?

Brad: Yeah, correct. And it's straight up extortion.

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Brad: All right. So, yeah. So I don't lose my absolute cool and keep my blood pressure low. I'm going to forget about Yelp for now and put it off to the side. Focus more on Google and talk about this as a strange phenomena, because in essential the essential part of this is it's a dance, right? The the dance of Google is how to get good reviews and how to keep bad reviews away. And getting good reviews. There's there's a couple of methods that are more commonplace than a lot of people think. So you can incentivize your team, your your employees, your whomever to get good reviews and you can pay your employees to get good reviews. So that's very common. So if one of my team members is talking to an owner and team member, his name is is Marco. And Marco says, hey, by the way, if you really like what I'm doing for you here, could you leave me a review? Because my boss will give me X dollars for for that good review. That happens all the time. And people go into friends and family and they leave reviews all the time as well. And so you've seen all kinds of different ways to get good reviews. I mean, there's you can go to fiver and you can buy five good reviews from somebody in the Philippines, right? It's just 100 different ways. And then you have this method of removing reviews. And so it's an interesting dance. I want you to maybe comment on some of that. Give me your $0.02.

Dan: Sure. So I know that there are a lot of businesses out there that do kind of facilitate getting good five star reviews. We don't do that personally. We just deal with removing negative content. And really what I've seen from from my side work with a lot of property management firms, a lot of law firms. And I think kind of what I've seen from my side is that even if they have a 4.9, a great overall star rating, it's. It's kind of surprising how even one. I think it depends on the content of the review. Right. One really devastating review that's saying somebody stole their money or it's calling them a scam artist like that could really hurt that business because I know maybe it's more of kind of my my generation kind of thing. I think I think most people do this, but I know from my side, my self, all my friends, if I'm going to go to some kind of trusted professionals, I'm going to go to a lawyer, a doctor, whatever it's going to be with that, you know, an accountant. For my business, I obviously are going to look at the overall review overall rating. But the first thing I do is I'm going to filter by lowest and I'm going to see what is the content of those reviews. So if I'm going to a new dentist, for example, and I go on the lowest reviews and I see that all the reviews are about, let's say they have a rude receptionist or their billing practices are a little frustrating.

Dan: That's a lot better than them saying they messed up my root canal or they messed up my cavity and now I have all this pain for years and years. So it does depend on the content of it there. And I think most of the business owners can look at that like, let's say for a property management firm, they can look at that. And even if they only have a few negative reviews, they know that even if that stops them from getting a handful of clients paying the fee that my firm charges right now, which is 625 per successful review, like I mentioned before, no cost if nothing comes down. But they can look at that and say, you know, if I just lose out on a few prospects that could become clients. I lose out in a lot more than 625 bucks. So they kind of weigh that cost benefit on there. And especially with some other businesses that I work with, let's say it's a law firm. I mean, a new client for them might be you know, it might be five figures, it might be six figures if they're more of a kind of a high end law firm. So they can look at that and know that, you know, it's the the cost outweighs or excuse me, the potential benefit definitely outweighs the cost there because it really is something where even just one review can kind of sink you that way.

Brad: Oh, that's absolutely. And so a couple of things there. I firmly believe that the cost is worth it to us. So if we get one review removed, ten reviews removed, whatever it is, and all of a sudden our rating goes from a 4.6 to our 4.7 to our 4.8, and we dominate the search engine that's going to create many more leads for new owners, which equates to roughly $3,000 a year in revenue to the business. And that's just round figures. It can go up and go down and that's only on the owner side. That doesn't have anything to do with the tenant side, but let's just call it that number. So that's significant for us. So it's a big deal. Now, the review thing as a as a culture deal, one thing I've I've discovered is people love drama. And so if they're going to go into Google reviews or Yelp reviews and they want to read why rent works is so bad and they're the worst property management company ever. And they go, they read, read, read, read. Security deposit OC denied applicant read, read. Yeah. Then what they love to see is the business owner come in and dispute that we didn't do that. You're the biggest boss. You didn't. You tore up the fence, you tore up the yard, you tore up this, you tore up that. And they try to refute it. Getting into a one way argument online. Yeah. And some people love to read that drama. What do you think?

Dan: I think that's it's the next question people ask is if a review doesn't come down, what's kind of the best practice? I think what's worked well for clients I've worked with where we're unfortunately not able to get the review down is probably just being very, very general and very generic and having just a professional kind of I won't say a canned response, but, you know, I mean, it's something that just high level doesn't you don't want to kind of, like you said, get into the weeds because then they're going to write back and forth and they're going to update the review. And and like you said, it just it's you don't want to get into an online kind of screaming match. You want to just be like, listen, you know, we're sorry you had a bad experience. As you can see, we have a lot of fantastic reviews. If you have any issues, you know, contact me personally. Here's my cell phone number, here's my email, something like that. Or, you know, it's it's sometimes people, if they know it's not a real review, they'll be like, you know, we can't identify your information. We think this might be for the wrong business or maybe a competitor. However, contact me personally. You know, my name is Brad. You know, contact me. We'll get this sorted out. So something general like that, because if you get into specifics and say, actually, you know, you broke this door and that's why you're you're you had to pay this $100 deposit, they're going to start posting pictures and it's going to be a whole kind of it's just it's not worth it at that point there. So, yeah, people people love the drama and they love they love to have the opportunity to go off more on this this business they don't like. So you're just kind of fanning the flames at that point. So I'd say keep it general and just kind of keep it high level.

Brad: Now you're spot on because I've made those mistakes. And I say that because I've been the jerk that has responded to those reviews and try to go after that particular reviewer. And really just just I mean, it's a back and forth. And so one day my business development person came to me and said, Yeah, I almost got this owner to sign up with our business. But they started reading some of your reviews and some of your responses. Brad And they thought You're a dick. So probably true, right? But I'm like, okay, you're right. I was probably not being very good, not very professional. I immediately went back and changed all the responses to just some sort of generic placating response, saying, Thank you for the review. We're so sorry you had this experience. Please contact us directly to see what we can work out. Or, like you said, if we don't know who the heck they are, we just say we don't have any, any, any record of Sally Bluetooth contacting the business or working with the business at all. So if we are wrong, please contact us because you know how people create fake names and whatever else and avatars and they want to go trash your business because they're just vengeful, they're vindictive. And so that experience, I think, taught me, okay, I got to be a better pro. Again, this was eight, seven, eight, nine years ago. And really, Yelp was starting to take off and and I'm trying to keep our Yelp rating good. And you get this crazy review and you go in there and you start going back and forth and they they respond and then you respond again and it just it gets silly. Same with the Better Business Bureau, which I know you guys don't deal with them, but everybody gets reviews from from the Better Business Bureau, which is one minor hair of a step above Yelp, but very close to it as far as what they do for reviews. And so, yeah, I think you're spot on. Just just go in and leave a nice generic, you know, professional response. I think that's the best way to go.

Dan: Yeah, exactly. You just you don't want to because like you said, some people could, even though you could be completely correct, they could be somebody trying to extort your business, you could be completely in the right. But somebody just might interpret that as somebody is an owner, maybe, like you said, getting too aggressive and they're just not a fan of that. So it's it's going to just depend case the case. But I think best practice is just to keep it high level, keep it professional and just really stress the fact that, you know, like we might not know who you are, but we want to provide five star service, you know, more kind of general lines like that, give some contact details and just kind of it kind of negates it a little bit.

Brad: Love it. Love it. So let's recap because I want to close this out so we can you have no upfront fees. You charge this excess fee of 625 for a successfully removed review from Google and or Yelp or just one or the other. Right. As per per.

Dan: I've worked with Facebook, too, but I would say 97% of my business is going to be Google and Yelp, mostly Google.

Brad: Okay. And we can reach you by. Give me your website again.

Dan: Sure. So it's a review refresh.

Brad: Okay. Dan, this has been fantastic. I know it's dry material sometimes because you guys do one specific thing, but dang it, it is well worth it. Now, as a network's owner, full testimonial, you've gotten six reviews removed for us, and I'm just waiting for that little uptick to take us from a 4.6 to our 4.7 to a 4.8. It's going to happen eventually. But a lot of those reviews, I mean, you know, honestly, we should give me one vignette on one of those reviews, if you could, just to kind of illustrate a point.

Dan: Sure. So I believe with your specific business, one that stood out to me was you had an individual who on the exact same day at the exact same time, I think they left two different reviews with the same exact name. So clearly this was someone who had a bad experience with your business, or maybe it was a competitor. And they decided that not only were they going to leave one bad review, but they were going to make a separate profile to leave a second review and leave the exact same review, basically almost copy and pasted. So it's somebody with the clear intention of trying to lower your star rating. One bad review wasn't good enough. They wanted to make multiple profiles and just keep leaving bad reviews there, which obviously is not allowed by Google. But because if you if you flag, if you if you hit that little flag button like Google tells you to do, they'll look at the review and they won't see an offensive word. They won't see something that's racist, something that's really offensive, really bad word. And they'll say, this is fine. We're going to keep it up, even though it clearly violates the terms that they set. So stuff like that is really frustrating to business owners because Google will come back to you and say there's nothing we could do, even though there actually is. They just don't want to kind of publicize that.

Brad: Well, I love it. I think it's a fantastic service. I think you're going to get blown up from the people in our space that hear this podcast and want to come work with you because we all have these bad reviews and it's just so ungodly important to keep your star rating up there, to continue to grow and get new business. We're going into recession if we're not already in it. And this is when property management companies start to shine. Because when people can't sell their home or don't want to sell their home, what do they do? They rent. And so they turn to a property manager to rent it. And the rental market is super hot. So now is the time to make sure your reviews are straight so you can capture some of that business as we go into next year. Dan, this has been a fantastic conversation, man. I'm so happy that we bumped into you guys and it was just out of the out of the blue post on the property manager mastermind group, which was super cool for you guys to start publicizing there. I think you may have a home in this little industry right here, just just this little niche industry that we have. You guys might make a pretty good, pretty good living in this.

Dan: Well, first of all, Brad, thank you so much for having me. It's been great speaking with you on the podcast here and working with RentWerx. So appreciate you.

Brad: Yeah. Thanks, Dan. We'll be in touch for sure. All right. Have a good day.

Dan: That's all great. You, too.

Speaker3: Imagine a world where the phone doesn't ring, but tenant leads still get pre-qualified and scheduled, where in-person showings get coordinated automatically in real time 24 hours a day, seven days a week where occupants and owners are automatically notified of showings and leasing reports. Or imagine no one has to show your rentals and they get leased faster than ever, safely and securely. That's the world of Tenant Turner. Come learn more about our beautiful scheduling software and world class customer support. Call us 8889764638 or visit www.TenantTurner.com

Anncr: This has been a podcast episode by Property Management Productions. Be sure to subscribe to our podcast, leave us feedback and come back for our next episode.

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About The Host

The Host of this Podcast is Brad Larsen from San Antonio, Texas. Brad is the founder and owner of RentWerx, one of the fastest growing residential Property Management companies in Texas that currently manages over 700 single family homes.